A steel door receiving checklist should begin with the container condition, external packaging and quantities. Match the shipment against the supplier’s loading details and packing list during unloading, inspect a sample of the doors, and expand inspection before installation or retail sale.
For TOF Door deliveries, store doors upright in their normal installed orientation: threshold end at the bottom and frame head at the top. Avoid dragging or placing the weight on a single corner. TOF Door also recommends removing the surface protection film within three days after installation.
These steps help receiving teams identify discrepancies, protect the finish and prepare the correct doors and hardware for each location.
Start with the container, packaging and quantities before moving on to individual product checks.
TOF Door provides loading details and a packing list at shipment. Customers can use these documents to check the delivery as it is unloaded.
The packing list identifies the packed items and quantities. TOF Door’s loading details provide additional shipment information and photographic records, including separately packed hardware.
| Receiving stage | What to check | Reference |
|---|---|---|
| Before unloading | Visible container condition and condition of the load | Loading details and shipment photographs |
| During unloading | External packaging, visible damage and quantities | Packing list |
| Sample inspection | Door corners, surfaces and supplied components | Order information and product identification |
| Before installation or retail sale | A larger proportion of products and their hardware | Packing list, approved drawings and agreed specifications |
Keep the shipment documents available to the receiving team. This is particularly useful when hardware is packed separately from the doors.
TOF Door recommends inspecting a sample during unloading and increasing the inspection proportion before installation or retail sale.
This separates the initial receiving check from the later product check. The receiving team first establishes what has arrived and whether there are visible concerns. Further inspection then checks the doors being prepared for use or sale.
No fixed sampling percentage is proposed here. Agree on the inspection scope for the order and investigate any visible packaging damage promptly.
| Situation | Inspection focus |
|---|---|
| Shipment arriving at a distributor’s warehouse | Quantities, packaging and sample product condition |
| Doors being prepared for retail sale | Surface condition, configuration and hardware completeness |
| Doors being issued to a project location | Door identification, dimensions, opening direction and matching accessories |
| Packaging showing damage | Condition of the affected product and extent of the damage |
After opening packaging for inspection, protect exposed surfaces and corners during subsequent handling.
In TOF Door’s experience, corners and finished surfaces are vulnerable to damage caused by improper handling.
Inspect these areas carefully when opening a package. If damage is found, record the affected quantity and take clear photographs showing both the complete door and the damaged area.
A useful record connects the damage to an identifiable product. A close-up alone may show a scratch or dent without establishing which door is affected.
For each issue, record:
The initial record should describe what was found. The cause can then be reviewed with the supplier.
Store TOF Door assemblies upright, in the same orientation as a normally installed door: threshold end down and frame head up. Do not invert them.
“Upright” does not mean placing the assembly on whichever edge is convenient. The intended bottom of the door must remain at the bottom.
Arrange stable support so doors cannot tip or slide, and protect them from impact during storage and retrieval. Confirm any support or storage requirements for the supplied model with TOF Door.
| Storage or handling point | Correct interpretation |
|---|---|
| Upright orientation | Door stands vertically, as it would when installed |
| Bottom position | Threshold end is at the bottom |
| Top position | Frame head faces upward |
| Inversion | Do not store the assembly upside down |
| Weight distribution | Avoid concentrating the load on one corner |
The orientation guidance does not establish a stacking-height limit. Follow the instructions agreed for the actual packaging and product.
TOF Door recommends coordinated lifting by two people for manual handling.
Do not drag a door across the floor or pivot it on a single corner. During lifting and placement, avoid concentrating the door’s weight on one corner of the frame.
Plan the route and final storage position before moving the assembly. This helps reduce unnecessary repositioning and contact with nearby products or building surfaces.
Protective packaging should remain effective during handling; opening a package for inspection should not leave the product exposed to avoidable damage.
Hardware may be distributed across the shipment rather than packed together in one accessory box.
TOF Door’s usual arrangement is:
| Component | Usual packing or supply arrangement |
|---|---|
| Handles | Packed separately in cartons |
| Main lock | Installed in the door |
| Lock cylinder | Installed in the door |
| Expansion screws | Packed in the frame cavity with the door assembly |
| Special agreed handle arrangement | Suitable handles may be packed in the frame cavity when specifically arranged |
TOF Door photographs separately packed handle details and includes the information in the loading details.
Before reporting missing handles, check the separate hardware cartons against those records. Before disposing of door packaging, locate the installation screws packed with the frame.
In some orders, an agreed handle design and packing arrangement allows handles to be placed in the frame cavity. This can help improve loading efficiency and reduce the risk of separately packed handles being omitted. Confirm the actual arrangement for the order rather than assuming all shipments use the same method.
Receiving the correct quantity does not establish that each door has reached its intended opening.
Before installation, compare the product identification with the project documents and verify:
A door number links an individual door or door type to its scheduled location. Keep that identification available as products move from storage to the installation area.
If the door, opening or drawing does not match, clarify the discrepancy before installation proceeds.
TOF Door recommends removing the door’s surface protection film within three days after installation.
TOF Door has encountered finish problems associated with protection film left in place, with sunlight and other exposure conditions contributing to removal difficulties or surface damage.
Treat the film as temporary protection. Include its removal in the installation handover checklist so it is not forgotten.
If construction work continues after removal, agree on suitable temporary protection for the finish. Follow any more specific instructions supplied for the actual surface treatment.
TOF Door asks customers to provide clear photographs or videos and an affected-quantity list.
For operating problems, a video should show the problem occurring, supported by photographs of the complete assembly and the relevant area. This gives the technical team more context than an isolated close-up.
| Reported issue | Useful information to send |
|---|---|
| Surface or corner damage | Product identification, overall view, close-ups and affected quantity |
| Suspected shortage | Items expected, quantities received and relevant packing-list entries |
| Missing handles | Handle-carton records and received quantities |
| Difficulty opening, closing or locking | Video showing the operation, complete-door photographs and close-ups of the affected area |
| Door does not match the location | Door identification, opening photographs and relevant drawing information |
TOF Door uses these records to assess possible causes and identify an appropriate on-site solution. Guidance may be provided through video or written instructions.
Where the available evidence is insufficient, further photographs, measurements or video may be needed before a cause can be established.
| Checkpoint | Confirmation |
|---|---|
| Container condition | Visible condition checked before unloading |
| External packaging | Damage or irregularities recorded |
| Quantities | Compared with the packing list |
| Loading details | Photographs and packing arrangements reviewed |
| Initial inspection | Sample doors checked during unloading |
| Further inspection | Inspection expanded before installation or retail sale |
| Storage orientation | Doors upright, threshold end down and frame head up |
| Handling | No dragging or single-corner loading |
| Handles | Separate cartons located and checked |
| Locks and cylinders | Installed components checked |
| Expansion screws | Located in the agreed frame packing position |
| Installation location | Door identification matched to the intended opening |
| Installation details | Wall thickness, dimensions, floor level and opening direction checked |
| Protective film | Removal scheduled within three days after installation |
| Problem reporting | Clear photographs, video where relevant and affected quantities prepared |
Check the container condition, external packaging and quantities. TOF Door provides loading details and a packing list for comparison during unloading.
TOF Door recommends sample inspection during unloading and increased inspection before installation or retail sale. Agree on the inspection scope for the shipment and check visibly damaged packages promptly.
Store them upright in their normal installed orientation, with the threshold end at the bottom and the frame head at the top. Do not store them upside down.
TOF Door usually packs handles separately in cartons and records the details photographically in the loading details. Special packing arrangements may be agreed for particular orders.
Expansion screws are usually packed in the frame cavity with the door assembly. Locate them before discarding the packaging.
TOF Door recommends removal within three days after installation, subject to any more specific instructions for the supplied finish.
Provide product identification, clear photographs or videos, and an affected-quantity list. For operating problems, show the door being opened, closed or locked so the issue can be assessed in context.
TOF Door reviews customer photographs and videos to assess possible causes and provides video or written guidance for appropriate on-site action.
Make the packing list, loading details and approved drawings available to the people receiving and installing the doors. Record discrepancies against the relevant product identification so they can be followed through clearly.
For questions about a delivery, contact TOF Door with the shipment reference, affected quantities and supporting photographs or videos.